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ServiceCustomer questions

Conversational AI consulting: answer customers faster, day or night

"Where’s my order?" "Do you have this in stock?" "What are your hours?" Your team answers the same questions all day.

We help you set up an AI assistant that answers the easy questions right away, and passes the rest to your people.

Book a 30-minute call →See how it works
Customer questions

Where it helps

  • Website chat
  • Order updates
  • Quotes and booking
  • Phone help
In plain English

What is "conversational AI"?

It’s AI you can talk or type to, like a chat box on your website or an automated phone line that actually understands people. It answers questions using your own information.

Where it helps

Website chat

answers questions about products, prices, hours and service areas

Order updates

tells customers where their order is

Quotes and booking

collects the details and books the job or the call

Phone help

answers after-hours calls and takes messages that make sense

Inside your company

answers staff questions about policies, parts or procedures

Not the annoying kind of chatbot

You’ve used bad chatbots. They go in circles and never let you talk to a person. The ones we help you set up are different:

They only answer what they know

, using your own information

They hand off to a real person

whenever they should

They sound like your company

friendly and to the point

We test them

with real customer questions before going live

We care a lot about making them easy to use.

Step by step

How it works

1
Step 1

We gather the questions

your team answers most.

2
Step 2

We collect the answers

from your website, price lists and documents.

3
Step 3

We set it up

and connect it to your order or booking system if needed.

4
Step 4

We test it

until it gets the answers right.

5
Step 5

We keep improving it

by reading what customers ask.

Questions

Common questions

Straight answers in plain English. Still not sure? Ask us on a call.

Ask us anything →
Will customers hate talking to a bot?
Not if it’s done well. Customers like fast answers. And they can always reach a person.
Will it replace my customer service team?
No. It handles the simple, repeat questions so your team can focus on the customers who need real help.
What if it says something wrong?
It only answers from information you approve. If it’s not sure, it passes the question to a person.
How long does it take?
A simple website assistant can be ready in weeks.
What does it cost?
You book days, and one day covers about one department. For anything about cost, book a 30-minute call and we’ll walk you through it.
Do I need tech skills to run it?
No. We set it up, and you can update answers in plain English.

Keep reading

Busywork and paperwork →A simple plan →Keeping it safe →Helping your team use it →
me, you & ai

Give customers faster answers

One call. Plain English. We’ll tell you honestly if AI can help, and where to start.

Book a 30-minute call →
You’ll talk to Jinny